BTPN Syariah and Pegadaian Announced as Winners of the Red Hat APAC Innovation Awards 2021 for Indonesia

JAKARTA, INDONESIA – November 3, 2021 —

Red Hat, Inc., the world’s leading provider of open source solutions, today announced the winners of the Red Hat APAC Innovation Awards 2021 for Indonesia. BTPN Syariah and PT. Pegadaian (Persero) were honored at the Red Hat APAC Forum Virtual Experience today for their digital transformation journey and innovations using Red Hat solutions.

Open source continues to be an innovation engine for Asia Pacific enterprises by helping them modernize infrastructures, develop applications and transform digitally. According to Red Hat’s recent State of Enterprise Open Source report, 92 percent of the region’s IT leaders are using enterprise open source today, exceeding the global average of 90 percent.

With the theme of “Open Your Perspective,” the Red Hat APAC Forum Virtual Experience encourages organizations to build resilience, achieve their transformation goals and propel their business forward with open source. This year, the Red Hat APAC Innovation Awards recognized the technological achievements of 24 organizations in the region for their creative thinking, determined problem solving and innovative use of Red Hat solutions.

The winners were selected based on the impact of their Red Hat deployments to support business goals and company culture, industry, communities, as well as the uniqueness of vision for the project. They displayed how open source tools and culture have helped them to improve productivity, agility and cost savings while empowering them to address future challenges and emerging trends more confidently and effectively.

Winners were recognized in five categories: digital transformation, hybrid cloud infrastructure, cloud-native development, automation and resilience.

Category: Digital Transformation and Hybrid Cloud Infrastructure

Winner: BTPN Syariah

Established as a result of the conversion of PT Bank Sahabat Purba Danarta and the spin-off of BTPN’s Sharia Business Unit, BTPN Syariah was registered as the 12th Sharia Commercial Bank in Indonesia on 14 July 2014.

As the only bank in Indonesia that focuses on serving productive underprivileged families and with a potential target market of more than 40 million people, known as the ‘unbankable’ for their lack of financial track records and legal documentation, BTPN Syariah sees this niche as both a challenge and an opportunity. For this reason, the bank specifically designs its facilities and infrastructures to be different from conventional banking, to ensure effective and efficient products and services for the under-banked. In 2020, BTPN Syariah sought to adopt a new approach to introduce critical applications for its customers as part of its modernization initiative. The bank previously relied on buying suites of applications, but needed a more rapid way to address changing market requirements and demands while reducing costs.

The bank turned to Red Hat to build an agile platform to develop and deploy applications rapidly in an automated and secure manner. Using Red Hat OpenShift,Red Hat Ansible Tower andRed Hat OpenStack Platform, and Red Hat Middleware (Red Hat 3Scale API Management, Red Hat Process Automation Manager), BTPN Syariah was able to use enterprise-grade containerization and automation capabilities to speed up its application development and innovation.

Overall, the bank’s developers now have a solid foundation to adopt design thinking and agile methodology. Red Hat solutions, with the help of the Bank team’s capabilities, empowered the bank to build digital solutions and increase their speed of development by 70%. BTPN Syariah also rolled out services to deliver better banking experiences. The Bank’s digital solutions, which are now containerized, have led to a 25% increase in end-customer satisfaction, as reported by the Bank’s Field Officer teams. Ultimately, BTPN Syariah is well positioned to deliver on its mission of supporting the under-banked in order to strengthen financial participation in Indonesia’s fast-growing economy.

Category: Digital Transformation and Cloud-native Development

Winner: PT. Pegadaian (Persero)

PT. Pegadaian (Pegadaian) is a state-owned company in the Indonesian financial sector. The company has three lines of business, namely financing, gold investment and various services (remittances, payments, appraisals) with a focus on retail and micro segments. Pegadaian has 4,085 branches all over Indonesia, serving over 18.6 million consumer and business customers.

To meet its customers’ evolving needs, Pegadaian wanted to build innovative applications with faster time-to-market for business segments like gold savings and investments. The company also wanted a technology platform from which to collaborate with partners and scale services to accommodate customer requests from peak seasons, such as weekends or public holidays.

Using Red Hat OpenShift,Red Hat OpenShift Data Foundation,Red Hat Enterprise Linux Server andRed Hat Integration, the company modernized its applications, sped up innovation, and deployed new services faster and more reliably. Developers could improve the delivery speed and relevance of IT services to the business and roll out relevant solutions for customers. For example, Pegadaian built digital capabilities and strengthened the service quality of its pawnshop services so that customers can access pawnshop offerings from the safety of their own home during the COVID-19 pandemic.

Red Hat’s solutions also allow Pegadaian to add multiple purchase channels to popular e-commerce portals and integrate with state-owned banks, giving customers a more comprehensive user experience. By transforming itself through digital services and opening up more channels, Pegadaian has been able to extend its reach to support more people and provide better services to its consumers.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

Supporting Quotes

Marjet Andriesse, vice president and general manager, APAC, Red Hat

“2021 continues to be a year of uncertainty, but Asia Pacific organizations are using open source technology to more rapidly and effectively create more business possibilities with digital transformation. They are using technologies like hybrid cloud, data analytics and edge computing to meet changing market landscapes and enhance customer experiences. Congratulations to this year’s winners, and we hope that Red Hat’s open source solutions will continue to help address the many real challenges our customers face today, and unlock the future for business in Asia Pacific.”

Rizal Muska Kamil, IT planning, strategy and governance division head, BTPN Syariah

“Digital transformation is key to BTPN’s step towards empowering productive underprivileged communities. With Red Hat’s solutions, we now have the tools to build an agile DevOps culture in the organization, and innovate quickly. Our developers are equipped to take on business challenges and help us design banking experiences that create more options and convenience for both the banked and the unbanked.”

Teguh Wahyono, director of information technology and digital, Pegadaian

“Since our founding, Pegadaian’s services have helped many people to earn a better living and achieve a higher standard of livelihood. Red Hat has helped our company create an open source culture, encouraging our developers and business units to promote innovation. With the right technologies and innovative mindset, we are better positioned to continue improving our customers’ lives and help build up Indonesia’s economy.”