EMEA: SANTALUCIA Digitalizes Customer Experience with Red Hat

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MADRID
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December 11, 2019
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Red Hat, Inc., the world’s leading provider of open source solutions, today announced that SANTALUCIA Group is embracing Red Hat’s agile integration and open hybrid cloud technologies as part of its ongoing strategic plan for digital transformation.

The agile integration approach that we are enacting with Red Hat is helping us become a faster, more efficient and more adaptable organization in terms of IT and digitalization.

Javier Sanchis Bonilladirector arquitectura, SANTALUCIA

Through this initiative, the Spanish insurer is aiming to better meet the changing needs and preferences of its customers, reinforce its relevance and core business leadership in the digital age, and open new areas for growth by accelerating the time to market for new customer channels and services.

To support its transformation efforts, SANTALUCIA adopted an agile integration approach that harnesses open APIs (application programming interfaces), microservices and containers to build, connect and manage new cloud-native applications faster and more easily, as well as more efficiently connect and manage heterogeneous applications, data and devices that have proliferated throughout the organization in recent decades.

With Red Hat’s unified integration portfolio delivering the core integration, messaging and API management functionality, and Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, serving as a common platform to run containerized applications across its infrastructure, SANTALUCIA has gained greater flexibility and scalability, with automated operations optimized for developer productivity and innovation as it builds out its hybrid cloud strategy going forward.

SANTALUCIA can now benefit from an accelerated software development process. One of the first services it has since built and launched is its API Portal for developers, which is helping the business to increase consistency and interoperability between applications, and facilitate the sharing and provision of services between group companies and with third parties. It has also redesigned its digital contracting strategy to enable automation and an improved user experience during the sign up process for customers. This is powering its new cross-platform application for home insurance, among others. Being able to push out improvements to the customer journey and launch new services more frequently than before helps the organization to gain deeper and broader relationships with customers.

Supporting Quotes

Julia Bernal, country manager, Spain and Portugal, Red Hat

“SANTALUCIA recognised that keeping up with market disruption requires excellence in meeting customer expectations. The challenges of achieving agility and dynamism, as well as reducing release cycles for new products and services, can be addressed with the help of hybrid cloud architectures and modern software processes. Red Hat is proud to support SANTALUCIA along its digital transformation journey, helping it to be more technologically efficient and to innovate to meet the evolving needs of customers using our agile integration blueprint for enterprise architecture.”

Javier Sanchis Bonilla, director arquitectura, SANTALUCIA

“As SANTALUCIA approaches its 100th year, our focus on customer experience remains steady, while our business continues to transform. The agile integration approach that we are enacting with Red Hat is helping us become a faster, more efficient and more adaptable organization, in terms of IT and digitalization. Combining open source innovation and flexibility with features designed for security and reliability, Red Hat technology and expertise is enabling us to create new opportunities with our partners and build stronger relationships with our customers.”