USAA and Google Cloud work together to speed auto claims

When U.S. military personnel and their families want to obtain insurance or financial solutions, one of the first places they turn to is USAA. For nearly 100 years, this San Antonio, Texas-based financial services organization has helped families facilitate their financial security, with a focus on building deep relationships with its members.

Another focus for USAA has been using technology to deliver easy and convenient digital experiences. In fact, USAA was the first financial services company to introduce mobile deposits, allowing its members to deposit their checks wherever they are. And, the company was a pioneer in the use of drones and aerial imagery to assess property damage in hard-to-access areas after major natural disasters, such as hurricanes.

Now, in collaboration with Google Cloud, USAA is using machine learning (ML) to speed up the auto claims process, obtaining near-real-time damage estimates from digital images. We’re proud to work with USAA on their digital solutions, helping create faster and more cost-efficient estimates within the claims process.

Traditionally, assessing auto damage claims has been a time-intensive, laborious process. A claims adjuster needs to physically inspect each vehicle, determine the parts that need replacement, and understand the labor required for repair. They then submit a report to the insurer, who must approve the estimate before sharing it with the repair shop and car owner. This process can sometimes take weeks from beginning to end.